Shipping & Returns
We ship all pieces USPS Priority Mail. A small insurance and handling fee will be added to each order proportionate to the sub-total of the entire order.
Shipping Policy and Information
Most pieces ship within 2 business days, however some pieces are made to order and require an extra 2 weeks. If your order is time sensitive we ask that you email [email protected] prior to your purchase to confirm your orders processing time. For all domestic destinations, please allow 1 to 2 weeks from the shipment date for the merchandise to arrive at your delivery address. For any International destinations outside the continental US, please allow 3 to 4 weeks from the shipment date for the merchandise to arrive at your delivery address. If you need anything rush shipped please contact us at [email protected] prior to ordering.
Please double check your shipping and billing address. Mr. Kate is not responsible for any orders shipped to the wrong or invalid address when based off of the information that the customer provides when placing their online order.
If you have any questions regarding shipping or a request for express shipping options, please email us at: [email protected] Mr. Kate only ships via USPS for both domestic and international orders. Mr. Kate is not responsible for customs fees and there is a standard procedure applied on all customs forms and the claim amount cannot be amended. Please read more below regarding our international shipping policy.
Shipping Weight and Pricing
Shipping price and weight calculations are based on a standard pre-calculated weight. For orders exceeding that standard weight some extra charges may apply. The price listed for domestic shipping and handling (S & H) is for 2-4 weeks Standard Ground Shipping only within the Continental United States (extra charges may apply for delivery to Alaska, Hawaii or Foreign destinations). International shipping is flat rate and may take 3 to 5 weeks to receive.
Orders within the USA: Mr. Kate is not responsible for any lost, stolen or damaged items. Once shipped, we can not replace the lost items but we can offer you a coupon code to re-purchase the items that you did not receive at a discounted price.
International Shipping Rates and Terms:
For any orders shipped outside the US there is a flat rate USPS shipping fee applied to all orders. Mr. Kate is not responsible for any lost, stolen or damaged items. If an international order fails to arrive within 6 weeks of the shipment date please contact Mr. Kate at [email protected] We can not replace the lost items but we can offer you a coupon code to re-purchase the items that you did not receive at a discounted price.
Mr. Kate (the shipper) will not incur any of the additional tariffs, customs fees or taxes which may apply to any international orders. These fees are the sole responsibility of the international recipient of the package.
Returns and Exchange Policy
Returns are accepted on all Mr. Kate products, excluding sale items, used items or damaged pieces (by the customer). All returns must be postmarked and mailed within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and must contain all packaging, boxes, and/or cards included.
To return an item, simply include the merchandise you are returning along with a brief description of why you would like to return the item to Mr. Kate. Mr. Kate does not cover the cost of return shipments. Your order will be refunded the day it arrives back to the headquarters. Please make note, that Mr. Kate cannot process or issue a refund for returned items if it has been longer than thirty (30) days after the date of purchase.
Please mail all returns to:
21700 Oxnard Street
Woodland HIlls, CA
Attn: Christy Snyder
Shipping and insurance charges are non-refundable, and the customer will be responsible for returned shipping costs, unless the item returned has been damaged in transit (with provided proof of damage). Improper packaging will not be accepted for returns or exchanges of Mr. Kate items, and it is highly recommended to purchase shipping insurance as Mr. Kate is not responsible for lost or damaged packages.
If you request a refund or store credit from Mr. Kate, you will be refunded or credited for the price of the purchased item and applicable tax, but not for the cost of shipping and/or insurance. It may take up to five (5) days for the refund to remit payment into the given account.
Damages and Exchanges:
If you would like to exchange the product initially purchased, the customer is responsible for all shipping costs for the exchange. Sale items cannot be exchanged, all sales are final unless the sale item has been damaged. When Mr. Kate receives the item for exchange, we will inspect the piece for any damage or wear and issue an exchange upon approval of the returned product.
Please inspect ALL purchases immediately upon receiving the package. If the item has been damaged in transit to the customer, please notify Mr. Kate as soon as the package has been received at [email protected] Mr. Kate will file a claim with the insurance provider and the customer will be e-mailed with further instructions. Please do not throw away damaged packaging and/or envelopes containing damaged pieces.
Taxes/Duties and Refused Shipments (for International Customers):
The customer (international shipping), is responsible for any additional taxes, duties and/or custom fees. If the customer decides to refuse shipments from Mr. Kate, he/she is responsible for the original shipping charges of the package refused, also any duties, taxes and/or customs fees that have accrued on the original and/or returned package. The shipping charges, taxes, and fees will be deducted from your merchandise refund once Mr. Kate has received the refused package.
Provisions Regarding Purchases with Mr. Kate:
The Mr. Kate team attempts to ship promptly after orders have been placed through the online portal. Orders that have been placed Monday-Friday before 5 PM EST will begin to process that day (not including holidays) and will ship within 1-2 days after receiving approved payment.
Some purchases are MADE TO ORDER. If your purchase has been made to order you will be notified within the checkout procedure. Please give the item 2-3 weeks for production, plus the addition time frame allotted for shipping.
Mr. Kate cannot accept returns or exchanged for merchandise purchased at any outside boutique locations or other online retailers. Please return that merchandise to the store from which it was purchased.
Mr. Kate offers repair and re-plating for all Mr. Kate jewelry pieces. If repair or re-plating is desired, in the event that your jewelry has broken from wear and tear or tarnishes over time, Mr. Kate can repair it for you at a small fee. Please note a per piece fee will be applied plus a re-shipping fee. If you have any further questions regarding jewelry repairs please email [email protected]
If in the rare event, that your jewelry breaks within a month’s time or 30 days from the date shipped, Mr. Kate will repair your jewelry for you, free of cost. Buyer will only be responsible for paying a re-shipping fee.
Antique or Oxidized Finish:
The ‘Antique Gold,’ ‘Antique Silver’ or ‘Oxidized Silver‘ is a natural process of antiquing that varies from piece to piece. While the antiqued pieces will be similar to those pictured no two are exactly alike. Please make note of this when ordering any antique or oxidized pieces.
Jewelry Wear and Care:
Plated or Vermeil Pieces: Many of the Mr. Kate jewelry pieces are plated over brass. We take pride in our high-quality, real gold or silver, electro-plating technique. To prolong the gold or silver plating, remove rings, bracelets, etc. when washing hands or using any kind of lotion or hand sanitizer. Mr. Kate is not responsible for the wear on plated pieces. If you ever desire to have your pieces re-plated, please contact [email protected] for information and pricing. If piece dulls, try shining with a jewelry cloth or non-abrasive jewelry polish.
Rose Gold: Please note that rose gold has some copper content to achieve the pink hue which can, much like silver, tarnish over time. To prolong the life of your rose gold plated piece, please keep away from moisture and humidity. If the rose gold start to darken, try polishing with a soft cloth or non-abrasive jewelry polish.
Sterling Silver: Sterling .925 silver will tarnish over time. Please polish with a jewelry cloth or silver polish.
14k Gold: To keep the luster of your 14k gold pieces, simply polish with a cloth or use any jewelry cleaner meant for solid gold pieces.
Customer Service Inquiries contact: [email protected]